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Common questions

Frequently asked

Ordering

How long does processing take?

Orders placed before 2pm ET Monday–Friday typically ship the same business day. Orders placed after that or on weekends ship the next business day.

What payment methods are accepted?

Credit/debit cards and cryptocurrency (Bitcoin, Ethereum, USDT). ACH/eCheck may be available for qualified institutional accounts. See checkout for current options.

Can I cancel or modify an order?

Contact us as soon as possible. Once an order has shipped we can no longer modify it.

Shipping

Do you ship internationally?

Domestic US shipping only at this time. See our shipping policy for restricted-state destinations.

Is packaging discreet?

Yes. All packages ship unmarked and contain no exterior reference to the contents.

What if my package is damaged in transit?

Contact us within 48 hours of delivery with photos of the damage. We will replace or refund as appropriate.

Products & testing

How are products tested?

Every lot is independently verified by HPLC for purity and mass spectrometry for identity. COAs are published on the product page before purchase.

What is your typical purity?

All products are sold at ≥99% purity by HPLC. Most lots test above 99.2%. The exact figure is on the COA.

How should products be stored?

Lyophilized peptides should be stored at -20 °C, protected from light. Reconstituted peptides are typically stable at 2–8 °C for 14–30 days depending on the compound. See each product page for specifics.

Compliance

Are these products legal?

Yes, when sold for laboratory research purposes. All products are clearly labeled Research Use Only and are not intended for human or veterinary use, diagnostic, or therapeutic application.

Why do you require age verification?

Research peptides are restricted by industry policy. We require purchasers to be at least 21 years of age.

Returns

What is your return policy?

Due to the nature of research peptides, all sales are final. If a product arrives damaged or differs from your order, we will replace or refund. See our return policy for details.